Privacy Policy

Updated: 30 March 2026

Complaints

We hope that you will never have cause to complain about our staff, or the standard of care that we provide your pets.

However, should you have any concerns at all, please speak to the administration manager, Stephen Hudson or John Whitwell. Most problems should be able to be resolved.

More serious complaints must be addressed, in writing, to one of the practice partners, John Whitwell or Stephen Hudson, who will then fully investigate the complaint and respond to you within 14 days.

If you are not happy with the way that our team handle a complaint regarding the professional conduct of one of our Veterinary Surgeons, or Registered Veterinary Nurses, then you may contact the Royal College of Veterinary Surgeons Professional Conduct Department. www.rcvs.org.uk/